Privacy Policy

Privacy Policy

Moet Hennessy Australia Website (MaisonOne) Privacy Policy


This Privacy Policy describes how Moet Hennessy Australia Pty Limited and our related entities (“we”, “us” or "our") collect, use, store and disclose your personal information when you register an account, visit or make a purchase on (“Site”) or otherwise use our services.


Device Information

When you visit the Site, we automatically collect certain information about your device and your use of that device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site (“Device Information”).

We collect Device Information using the following technologies:

  • “Cookies”: Data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
  • “Log files”: Files that track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels”: Electronic files used to record information about how you browse the Site.

Order Information

Additionally when you register or create an account on the Site, make a purchase or attempt to make a purchase, or otherwise make enquiries through the Site, we collect certain personal information from you, including:

  • your name and contact details (such as email address and telephone number);
  • your billing address and shipping address;
  • payment and billing information (including credit card numbers, email address, and phone number);
  • details of your purchases and any returns or exchanges; and
  • any other personal information you provide to us via the Site.

In some cases, we may collect personal information from you over the phone in order to place orders manually.


(together, “Order Information”)


Additional Information


In addition to any Order Information or Device Information we have collected, we may collect further personal information through our interactions with you from time to time. We may collect this additional information from you via the Site, our other websites or our social media pages, [mobile or digital applications,] when you sign up for our marketing promotions, programs or events (such as vineyard tours and wine tasting seminars that may be offered by us or our related entities) and otherwise through our communications with you (for example, via phone or email).

Depending on our interaction and the information you share with us, information we may collect about you includes:

  • your identity, your date of birth and your passport details;


  • your product and food preferences;
  • your interests;
  • information that will allow us to make recommendations about our products or services that may be of interest to you)
  • your online journeys (our websites and the relevant social media pages);
  • your communication with our customer department or our public relations department; or
  • any of our events that you attend,

("Additional Information").


When we talk about how we deal with your “Personal Information” in this Privacy Policy, we are talking about Device Information, Order Information and Additional Information.

Where practicable, we will collect your Personal Information directly from you.  However, in some cases we may collect your information from relevant third parties (such as our related entities, courts, law enforcement agencies and other publically available sources). If we receive information about you from someone else, we will take reasonable steps to ensure you are aware that we have collected personal information about you and the circumstances of the collection.

If you do not provide us with certain kinds of Personal Information, we may not be able to process or fulfil your order or otherwise fulfil the applicable purposes of collection.


We use the Order Information that we collect generally to process and fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information and the Additional Information we collect, to:

  • communicate with you, respond to your enquiries and generally manage our relationship with you;
  • create a profile for you based on your information, order history and preferences;
  • screen our orders for potential risk or fraud; and
  • when in line with the preferences you have shared with us, provide you with information or advertising relating to products or services offered by us or our related entities, including any programs or events (such as vineyard tours and wine tasting seminars).

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).



In carrying out our business, it may be necessary to share information about you with third parties that assist us to perform our business activities and functions as described in this Privacy Policy, including those who help to provide, promote or improve our products and services.   For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:

Third parties that we share your Personal Information with may include:

  • appropriate public, governmental and regulatory authorities;
  • our related companies;
  • our manufacturers, suppliers, agents and distributors; and
  • our service providers.

Finally, we may also disclose your Personal Information as required or permitted in order to:

  • comply with applicable laws and regulations;
  • respond to a subpoena, search warrant or other lawful request for information we receive from law enforcement authorities or other government officials;
  • to facilitate the sale or transfer (or proposed sale or transfer) of any parts of our business or assets as a going concern, or as part of any merger or acquisition; or
  • to otherwise protect the rights, property or personal safety of any of our customers, any member of the public or our interests.


We may disclose your information to our related companies and service providers based overseas, including but not limited to our related entities in the Asia-Pacific region.



As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at You can opt out of targeted advertising by using the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:, or the Australian Digital Advertising Alliance at:


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


We will take reasonable steps to ensure that the Personal Information we collect, use, hold and disclose is accurate, complete and up to date. You are responsible for notifying us of any relevant changes to your contact information.

You have the right to request access to and correction of Personal Information that we hold about you and may do so by using the information in the 'Complaints/Contact Us' section below.


We store your Personal Information in both hardcopy and/or electronic format. We take reasonable steps to protect your Personal Information from misuse, interference, loss, and unauthorised access, modification and disclosure. Note that we may use overseas facilities to store and process your Personal Information.

We will only retain your Personal Information for as long as is necessary for the purposes for which that Personal Information was collected, and to the extent permitted by applicable laws. We will take reasonable steps to destroy or permanently de-identify Personal Information when we no longer need it for the purposes identified in this Privacy Policy or as required by law.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


The Site is not intended for individuals under the age of 18 years.


For more information about our privacy practices, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

Moet Hennessy Australia Level 30, One International Towers Sydney, 100 Barangaroo Avenue, Sydney NSW 2000.

We will endeavour to respond to any complaint within a reasonable period. If you are not satisfied with our response to your complaint, you may seek a review by contacting the Office of the Australian Information Commissioner using the information available at